CA

# CA ARCserve Backup Client Agents and Enterprise Options Readme

1.0 Welcome

2.0 CA ARCserve Backup File System Agents Release Levels

3.0 Operating System Support
3.1 Supported Operating Systems for the Client Agent for UNIX
3.2 Supported Operating Systems for the Client Agent for Linux
3.3 Supported Operating Systems for the Client Agent for Mainframe on Linux OS/390
3.4 Supported Operating Systems for the Client Agent for NetWare
3.5 Supported Operating Systems for the Client Agent for Mac OS X (Supported on Windows Only)
3.6 Supported Operating Systems for the Client Agent for OpenVMS (Supported on Windows Only)
3.7 Supported Operating Systems for the Agent for Oracle (UNIX)
3.8 Supported Operating Systems for the Agent for Oracle (Linux)
3.9 Supported Operating Systems for the Enterprise Option for AS400

4.0 System Requirements
4.1 System Requirements for the Client Agent for UNIX
4.2 System Requirements for the Client Agent for Linux
4.3 System Requirements for the Client Agent for Mainframe on Linux OS/390
4.4 System Requirements for the Client Agent for NetWare
4.5 System Requirements for the Client Agent for Mac OS X (Supported on Windows Only)
4.6 TCPIP Stacks Requirements for the Client Agent for OpenVMS (Supported on Windows Only)
4.7 System Requirements for the Agent for Oracle on UNIX Platforms
4.8 System Requirements for the Agent for Oracle on Linux Platforms
4.9 System Requirements for the Enterprise Option for AS400

5.0 Installation Considerations
5.1 Installation Considerations for the Client Agents

6.0 General Considerations
6.1 General Considerations for the Agent for Oracle on UNIX Platforms
6.2 General Considerations for the Agent for Oracle on Linux Platforms

7.0 Known Issues
7.1 Known Issues for the Agent for Oracle on UNIX and Linux Platforms
7.2 Known Issues for the Client Agent for NetWare
7.3 Known Issues for the Client Agent for OpenVMS
7.4 Known Issues for the Enterprise Option for AS/400

8.0 Language Certifications for CA ARCserve Backup

9.0 Contact CA

## 1.0 Welcome

Welcome to the CA ARCserve Backup r12.5 Client Agents Readme. This readme file contains information including minimum operating system and hardware requirements for the CA ARCserve Backup components included on this installation media. You can also find detailed information that explains known technical problems and workarounds, including any unique situations.

## 2.0 CA ARCserve Backup File System Agents Release Levels

File system agents let you protect the files that reside on computers running various operating systems.

The table that follows identifies the file system agents that are packaged with this release of CA ARCserve Backup, and the release level of each agent:

File System Agent | Release Level
--- | ---
CA ARCserve Backup Client Agent for UNIX | r12.5
CA ARCserve Backup Client Agent for Linux | r12.5
CA ARCserve Backup Client Agent for Mainframe Linux OS/390 | r12.5
CA ARCserve Backup Client Agent for Windows | r12.5
BrightStor ARCserve Backup Client Agent for NetWare | r11.1 SP3
CA ARCserve Backup Client Agent for Mac OS X (Supported on Windows Only) | r12.5
BrightStor ARCserve Backup Client Agent for OpenVMS (Supported on Windows Only) | r11.5 SP3
CA ARCserve Backup Agent for Oracle (UNIX) | r12.5
CA ARCserve Backup Agent for Oracle (Linux) | r12.5
BrightStor ARCserve Backup Enterprise Option for AS400 | r11.5 SP3

## 3.0 Operating System Support

The following sections provide information about the supported operating systems for the CA ARCserve Backup Client Agents.

### 3.1 Supported Operating Systems for the Client Agent for UNIX

You can install the CA ARCserve Backup Client Agent for UNIX on the following operating systems:

- Solaris 8, 9, and 10 SPARC

- Solaris 9 and 10 (x86 32-bit)

- Solaris 10 AMD64

- IBM AIX 5L v5.2, v5.3, and v6.1

- HP-UX 11.11, and 11.23 PA RISC

- HP-UX 11.22 and 11.23 Itanium (IA64)

- Tru64 v4.0E, v4.0F, v4.0G, v5.0, v5.1, v5.1a, and v5.1b

- FreeBSD version 4.11, 5.3, 5.4, 6.x and 7.x

### 3.2 Supported Operating Systems for the Client Agent for Linux

You can install the CA ARCserve Backup Client Agent for Linux on the following operating systems:

- Red Hat 8 and 9

- Red Hat Advanced Server 2.1

- Red Hat Enterprise Linux 2.1 (AS, ES, WS)

- Red Hat Enterprise Linux 3 (AS, ES, WS) (x86, AMD64, and Intel EM64T)

- Red Hat Enterprise Linux 3 Update 4 (AS, ES, WS) (IA64)

- Red Hat Enterprise Linux 4 (AS, ES, WS) (x86, AMD64, Intel EM64T, and IA64)

- Red Hat Enterprise Linux 5 (ES) (Intel EM64T)

- SuSE Linux Enterprise Server 7 (x86, AMD64, Intel EM64T, and IA64)

- SuSE Linux Enterprise Server 8 (x86, AMD64, Intel EM64T)

- SuSE Linux Enterprise Server 9 (x86, AMD64, Intel EM64T, and IA64)

- SuSE Linux Enterprise Server 10 (x86, AMD64, Intel EM64T, and IA64)

- SuSE Linux Enterprise Server 10 SP2 (AMD64, Intel EM64T)

- SuSE Standard Server 8 (x86)

- SuSE Professional 8, 9, 9.1, 9.2. and 9.3 (x86)

- SuSE Linux Desktop 10 (x86, AMD64, and Intel EM64T)

- Novell Linux Desktop 9

- Turbolinux Enterprise Server 8

- Turbolinux Workstation 8

- Turbolinux 8 for AMD64

- Turbolinux 10 Server

- Turbolinux 10F

- Turbolinux 10 Desktop

- Miracle Linux 2.1

- Miracle Linux 3.0 (x86, AMD64, and Intel EM64T)

- Red Flag Desktop 3.0 and 3.2

- Red Flag Advanced Server 4.0 and 4.1

- Red Flag Data Center Server 4.0

- Red Flag Data Center Server 4.1 (x86, AMD64, Intel EM64T, and IA64)

- Asianux 1.0

- SCO Linux Server 4.0

- Debian 3.0, 3.11, 4.0 (x86)

- Novell Open Enterprise Server for Linux

Note: To run CA ARCserve Backup on Red Hat Enterprise Linux 4 IA64, you must install the IA-32 Execution Layer from Red Hat. For more information, see the Red Hat Enterprise Linux 4 release notes.

### 3.3 Supported Operating Systems for the Client Agent for Mainframe on Linux OS/390

You can install the CA ARCserve Backup Client Agent for Mainframe Linux OS/390 on the following operating systems:

- Red Hat Enterprise Server 3.0 and 4.0 (32-bit and 64-bit) including SMP

- SuSE Enterprise Server 8 and 9 (32-bit and 64-bit) including SMP

### 3.4 Supported Operating Systems for the Client Agent for NetWare

You can install the CA ARCserve Backup Client Agent for NetWare on the following operating systems:

- NetWare 5.1 SP8

- NetWare 6.0 SP5

- NetWare 6.5 SP7, SP8 (requires a Pentium-class processor with at least 512 MB RAM)

### 3.5 Supported Operating Systems for the Client Agent for Mac OS X (Supported on Windows Only)

You can install the CA ARCserve Backup Client Agent for Mac OS X on the following operating systems:

- Apple PowerMac G4/G5--Mac OS X 10.2, 10.3, and 10.4

- Apple X Server--Mac OS X 10.2, 10.3, and 10.4 (PowerPC only)

- Apple OS X 10.5 (both Intel and PowerPC)

Note: For more information about support for newer versions of the operating systems in the above list, contact Technical Support at http://ca.com/support.

### 3.6 Supported Operating Systems for the Client Agent for OpenVMS (Supported on Windows Only)

You can install the CA ARCserve Backup Client Agent for OpenVMS on the following operating systems:

- VAX 6.2, 7.1, 7.2, and 7.3

- AXP 6.2, 7.1, 7.2, and 7.3

### 3.7 Supported Operating Systems for the Agent for Oracle (UNIX)

You can install the Agent for Oracle on the following UNIX operating systems:

- Solaris SPARC 8, 9, and 10

- Solaris 9 and 10 (x86)

- IBM AIX 5L, v5.2, v5.3, v6.1

- HP-UX 11.11, and 11.23 PA-RISC

- HP-UX Itanium 11.22 and 11.23

- Tru64 v5.0, v5.1, v5.1a, v5.1b

### 3.8 Supported Operating Systems for the Agent for Oracle (Linux)

You can install the Agent for Oracle on the following operating Linux operating systems:

- Red Hat Enterprise Linux 2.1, 3.0, 4.0, 4.5, and 5.0

- Red Hat Advanced Server 2.1, 3.0

- SuSE Enterprise Server 7, 8, 9, and 10

- Red Flag Linux 3.0 and 3.2

- Red Flag Linux Data Center Server 4.0, 4.1

### 3.9 Supported Operating Systems for the Enterprise Option for AS400

You can install the CA ARCserve Backup Enterprise Option for AS400 on the following operating systems:

- AS400 V5 R2 (5.2), V5 R3 (5.3), and V5 R4 (5.4)

## 4.0 System Requirements

The following sections provide the minimum system requirements for each CA ARCserve Backup component.

### 4.1 System Requirements for the Client Agent for UNIX

To use the Client Agent for UNIX, you must satisfy the following minimum system requirements on the supported operating systems:

Solaris SPARC or AMD64

- Solaris Ultra SPARC models or higher or AMD64 systems

- 256 MB RAM

- 10 MB hard disk space on the client agent installation file system

- 25 MB hard disk space (temporary) on /var/tmp

Solaris Intel x86

- Any Intel x86 system with at least 1 GHz CPU

- 256 MB RAM

- 10 MB hard disk space on the client agent installation file system

- 25 MB hard disk space (temporary) on /var/tmp file systems

IBM AIX

- RS 6000 models or higher

- 256 MB RAM

- 10 MB hard disk space on the client agent backup installation file system

- 25 MB hard disk space (temporary) on /var/tmp file system

HP-UX PA-RISC/Itanium

- HP-UX 9000 Workstation or Server

- 256 MB RAM

- 10 MB hard disk space on the client agent installation file system

- 25 MB hard disk space (temporary) on /var/tmp file system

Tru64

- HP Compaq Alpha Workstation or Server

- 256 MB RAM

- 10 MB hard disk space on the client agent installation file system

- 25 MB hard disk space (temporary) on /var/tmp file system

### 4.2 System Requirements for the Client Agent for Linux

To use the Client Agent for Linux, you must satisfy the following minimum system requirements:

- 500 Mhz CPU running supported Linux operating system

- 256 MB RAM

- 25 MB free disk space

### 4.3 System Requirements for the Client Agent for Mainframe on Linux OS/390

To use the Client Agent for Linux on OS/390, you must satisfy the following minimum system requirements:

- G2 to G6 9672, zSeries 800, zSeries 900, Multiprise 3000

- 256 MB RAM

- 25 MB disk space

### 4.4 System Requirements for the Client Agent for NetWare

To use the Client Agent for NetWare, you must satisfy the following minimum system requirements:

- Pentium II, 500 MHz CPU running supported Netware operating system

- 256 MB RAM

- 20 MB disk space

### 4.5 System Requirements for the Client Agent for Mac OS X (Supported on Windows Only)

To install the Client Agent for Mac OS X, your system must meet the following minimum hardware requirements:

- Minimum 10 MB hard disk space

- Minimum 128 MB RAM

### 4.6 TCPIP Stacks Requirements for the Client Agent for OpenVMS (Supported on Windows Only)

The Client Agent for OpenVMS supports, at minimum, the following TCPIP stacks:

- Compaq UCX 4.2 eco 3 (on Alpha)

- Compaq UCX 3.3 eco 13 (on VAX)

- Compaq TCPIP v5.0

- Process Software Multinet v4.1B (with patches)

- Process Software TCPWARE 5.3

### 4.7 System Requirements for the Agent for Oracle on UNIX Platforms

The following sections provide the minimum system requirements for the Agent for Oracle on UNIX platforms:

Note: To obtain the latest patches and downloads for the CA ARCserve Backup Agent for Oracle on UNIX platforms, see the CA Technical Support website at http://ca.com/support.

Sun Solaris SPARC

On Sun Solaris SPARC, the agent requires the following:

- Sun UltraSPARC models

- 256 MB RAM

- 25 MB disk space

SUN Solaris x86

On Sun Solaris x86, the agent requires the following:

- Sun x86 models

- 256 MB RAM

- 25 MB disk space

IBM AIX

On IBM AIX, the agent requires the following:

- IBM RISC 6000 models

- 256 MB RAM

- 25 MB disk space

HP-UX

On HP-UX, the agent requires the following:

- HP 9000 Server/Workstation

- 256 MB RAM

- 25 MB disk space

HP-UX Itanium

On HP-UX Itanium, the agent requires the following:

- HP IA64 models

- 256 MB RAM

- 25 MB disk space

HP/Compaq OSF Tru64

On OSF Alpha, the agent requires the following:

- HP/Compaq Alpha models

- 256 MB RAM

- 25 MB disk space

Database Support

You can use the agent with the following databases:

- Oracle 9.0.1, 9.0.1.1, 9.2.0

- Oracle 10.1.0 (10g) and 10.2 (10g R2)

- Oracle 11g is supported on Sun Solaris SPARC, HP-UX Itanium, HP UNIX, and AIX platforms

  Note: Oracle 11g is supported on Sun Solaris SPARC, HP-UX Itanium, HP UNIX and AIX platforms. You must install the 6800649 Oracle patch available from the Oracle Metalink website for AIX5L Based Systems (64-bit).

### 4.8 System Requirements for the Agent for Oracle on Linux Platforms

The following sections provide the minimum system requirements for the Agent for Oracle on Linux platforms:

- 500 MHz CPU

- 256 MB RAM

- 15 MB free disk space

Linux x86

To use the Client Agent for Oracle on Linux x86 platforms, you must satisfy the following minimum system requirements:

- X86 an compatible platform machines

- 500 MHz CPU

- 256 MB RAM

- 25 MB free disk space

Linux AMD64

To use the Client Agent for Oracle on Linux AMD64 platforms, you must satisfy the following minimum system requirements:

- AMD64 platform machines

- 1 GHz CPU

- 256 MB RAM

- 25 MB free disk space

Linux Itanium

To use the Client Agent for Oracle on Linux Itanium platforms, you must satisfy the following minimum system requirements:

- Itanium platform machines

- 1 GHz CPU

- 512 MB RAM

- 25 MB free disk space

Database Support

You can use the agent with the following databases:

- Oracle 9.0.1, 9.0.1.1, and 9.2.0

- Oracle 10.1.0 (10g), 10.2 (10g R2)

- RAC 9i and 10g, OCFS on Red Hat 3.0

- Oracle 10g (10.1.0.3) 64 bit on Red Hat 3.0 IA64

- Oracle10g (10.1.0.3.0) 64 bit on SuSE Enterprise Server 9.0 AMD64

- Oracle 10g (10.2.0.1.0) on SuSE Enterprise Server 10

- Oracle Database 11g on SuSE Enterprise Server 10 SP1, RedHat 4 with Update 5, and RedHat 5

### 4.9 System Requirements for the Enterprise Option for AS400

To use the Client Agent for AS400, you must satisfy the following minimum system requirements:

- Supported AS400 OS on a RISC System

- 2 MB disk space

- Protocol Support: TCP/IP

  Important! Disk space requirements do not take into account the space required for the agent log files. These log files can take up to 4 MB.

## 5.0 Installation Considerations

The following section provides information about prerequisites, configurations, and issues to consider before install the CA ARCserve Backup Client Agents.

### 5.1 Installation Considerations for the Client Agents

The following section provides information about installation considerations for the CA ARCserve Backup Client Agents.

- If you perform a full node backup on AS400 systems, you must select the Traverse across File System (UNIX System Only) node option on the Miscellaneous tab of the Backup Manager.

## 6.0 General Considerations

The following sections provide general information to consider when using CA ARCserve Backup Client Agents.

### 6.1 General Considerations for the Agent for Oracle on UNIX Platforms

The following section provides information to consider when using the Agent for Oracle on UNIX platforms:

- Although the Disk to Disk to Tape Option has been added to CA ARCserve Backup, child jobs generated by RMAN use the full backup staging policy. You cannot currently extend incremental or differential staging policies to the child jobs generated by RMAN, although this functionality is expected to be included in a future release.

### 6.2 General Considerations for the Agent for Oracle on Linux Platforms

The following section provides information to consider when using the Agent for Oracle on Linux platforms:

- The Restore by Media and Restore by Session options are not supported for this release.

- Cross-platform backups are only supported using the Agent for Oracle.

- Because of a requirement imposed by Oracle, you must add the following to the Common Agent configuration file, agent.cfg, on Red Hat Linux 3.0:

      LD_ASSUME_KERNEL=2.4.19

  Add this environment variable to the section for the Agent for Oracle, as in the following example:

      [46]
      # Oracle Agent
      NAME 		OracleAgent
      VERSION 	12.5.0
      HOME	 	/opt/CA/BABoraagt
      #ENV	 	BAB_HOME=/opt/CA/BrightStorARCserve
      ENV	 	CAS_ENV_ORACLE_AGENT_HOME=/opt/CA/BABoraagt
      #ENV	 	CA_ENV_NUM_OF_REST_BUFF=
      ENV	 	DAYS_ORAGENTD_LOGS_RETAINED=1
      ENV	 	DAYS_RMAN_SCRIPTS_RETAINED=1
      ENV	 	LD_ASSUME_KERNEL=2.4.19
      ENV 		CAS_INITIATED=1
      ENV 		ORACLE_SHUTDOWN_TYPE=immediate
      #ENV 		NLS_LANG=american
      ENV 		NLS_DATE_FORMAT=MM/DD/YYYY/HH24:MI:SS
      ENV		LD_LIBRARY_PATH=/opt/CA/BABcmagt:/usr/lib:/opt/CA/BABoraagt:/opt/CA/BABoraagt/lib:/opt/CA/CAlib:$LD_LIBRARY_PATH
      BROWSER		oraclebr
      AGENT		oragentd

  Additionally, you must set this environment variable before starting Oracle.

- Although the Disk to Disk to Tape Option has been added to CA ARCserve Backup, child jobs generated by RMAN use the full backup staging policy. You cannot currently extend incremental or differential staging policies to the child jobs generated by RMAN, although this functionality is expected to be included in a future release.

## 7.0 Known Issues

The following sections provide information about issues known to exist in this release.

### 7.1 Known Issues for the Agent for Oracle on UNIX and Linux Platforms

The following issues relating to the Agent for UNIX/Linux are known to exist in this release:

- This release of CA ARCserve Backup will not support restore of OLD Oracle agent sessions using RMAN agent. If you performed backup jobs with the CA ARCserve Backup for UNIX or Linux Agent for Oracle using a version prior to r11.5 and then upgraded to r11.5 or later, you cannot restore the backup sessions using CA ARCserve Backup.

- We recommend that you back up the Oracle RMAN agent using Disk to Disk to Tape (Disk Staging). If you chose to back up directly to tape, note you will require more storage media when doing a multichannel backup.

- This release of CA ARCserve Backup supports one (1) password per Oracle encrypted backup.

- When different table spaces are backed up using different passwords, you must restore them in separate jobs by providing the correct passwords.

- This release of CA ARCserve Backup supports Oracle-encrypted backup and decryption restore jobs submitted from the Manager Console (GUI).

- This release of CA ARCserve Backup will not show the lock icon for RMAN-encrypted sessions.

- Avoid changing passwords after a full backup is done. When password must be changed, do so prior to performing a full backup.

- Invalid incremental levels in Oracle 10g:

  - For rotation or GFS-rotation jobs, incremental levels are assigned as follows:

    - full backup = incremental level 0 (RMAN)

    - incremental backup = incremental level 1 (RMAN)

    - differential backup = incremental level 1 cumulative (RMAN)

  - For non-rotation jobs, you must set an incremental value between 0 and 1 if you are running Oracle 10g. If you are running an earlier version of Oracle, set an incremental value between 0 and 4.

- You must use an RMAN Catalog to run jobs with the Oracle option Include Control File Oracle option enabled from the Oracle Restore Manager. If you enabled the control file autobackup feature for the target database before using the Agent for Oracle, use your own RMAN scripts to restore an autobackup of the control file. For more information, see the Agent for Oracle Guide.

- Compare Media to Disk is not supported on Agent for Oracle sessions.

- Smart Restore functionality is not supported for the Agent for Oracle.

- The Restore by Media and Restore by Session options are not supported for this release.

- Merge operations on file system devices containing Oracle backup sessions are not supported for this release.

- To encrypt Oracle data during the backup phase or the migration phase of a staging backup, you must specify one of the following options:

  - Encrypt data at Backup Server during backup

  - Encrypt data at Backup Server during migration

    You can specify these options by doing the following:

  1. Open the Backup Manager and click the Options toolbar button.

     The Options dialog opens.

  2. Click the Backup Media tab.

     The Backup Media options appear.

  3. From the Encrypt data drop-down list, select the at Backup Server during backup option or the Encrypt data at Backup Server during migration option and click OK.

- CA ARCserve Backup does not support restoring multiple, encrypted, Oracle RMAN sessions in a single restore job. You must restore encrypted Oracle RMAN backup sessions as individual restore jobs.

- The Agent can support session passwords if Encrypted data at server side is selected from Global Options during backup.

- You should reboot the machine whenever you install a new Oracle database to avoid problems loading a driver (OCI.DLL).

- If you experience problems expanding the Oracle database after providing the correct login credentials, collapse the machine and then re-expand the tree to refresh the cache.

### 7.2 Known Issues for the Client Agent for NetWare

The following issues related to the Client Agent for NetWare are known to exist in this release:

- When running the Client Agent for NetWare on NetWare 4.2, the agent requires the clibaux.nlm enhancement module provided by Novell (refer to Novell Technical Information Document 2955000).

- You cannot use the Client Agent for NetWare included in this release with the BrightStor ARCserve Backup for NetWare r11.1 Manager. The Client Agent for NetWare included in this release requires the BrightStor ARCserve Backup for Windows r11.5 Manager or the CA ARCserve Backup for Windows r12 Manager Console.

- When a full NetWare machine is selected for backup, the NDS session is not backed up. You must explicitly select the NDS session and other volumes to be backed up.

- The Client Agent for NetWare handles only one job at a time. If a backup job includes the NetWare volume and NDS of the same node, it creates two nodes for the job in the job package, and, because multiplexing or multistreaming jobs create two jobs for the NetWare node and the two jobs run simultaneously, the agent rejects the second job.

- The NetWare Services branch has been removed from the Network tree in the Backup Manager and Restore Manager. To back up a NetWare machine from the CA ARCserve Backup host, you must install the Client Agent for NetWare on the machine.

- To add the agent to the Backup Manager, you must provide the Hostname and IP address of the agent system. CA ARCserve Backup does not support the use of an alias.

- To log in to a NetWare agent system, you must provide credentials (username) in one of the following formats:

      .admin.context

      .cn=username.o=context (Canonical Name format)

  Be aware that context refers to the container where the backup user object resides.

### 7.3 Known Issues for the Client Agent for OpenVMS

The following issues related to the Client Agent for OpenVMS are known to exist in this release:

- The Client Agent for OpenVMS does not support incremental and differential backup operations.

- The agent does not support Synonyms or Aliases.

- The agent does not support backup or restore filters.

- Backup jobs cannot be stopped before they finish. To stop a backup job, shut down the agent process on the OpenVMS computer. The agent job is then stopped at the host.

- Restore jobs can be executed without providing the correct session password. Users will still be able to restore, but the backup sessions are not password protected.

### 7.4 Known Issues for the Enterprise Option for AS/400

The following issues related to the Enterprise Option for AS/400 are known to exist in this release:

- For large backup jobs, disable the File Estimate option in the Backup Manager.

- You cannot browse the AS/400 client tree while the Client Agent for AS/400 is running a backup job.

- If, after ten minutes or more of inactivity, you expand the Client Agent for AS/400 tree, a lost connection message can be generated in the CA ARCserve Backup interface. Click OK to proceed with browsing.

- Whole node backup operations are not supported with the Client Agent for AS400.

## 8.0 Language Certifications for CA ARCserve Backup

An internationalized product is an English product that runs correctly on local language versions of the required operating system and required third-party products and supports local language data for input and output. Internationalized products also support the ability to specify local language conventions for date, time, currency, and number formats.

A translated product (sometimes referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help and other documentation, as well as local language default settings for date, time, currency, and number formats.

CA ARCserve Backup has been internationalized and translated into the following languages, in addition to the English release:

- Brazilian-Portuguese

- French

- German

- Italian

- Japanese

- Korean

- Simplified Chinese

- Spanish

- Traditional Chinese

If you run this product on a language environment not included in the list, you may experience problems.

## 9.0 Contact CA

Contact Technical Support

For your convenience, CA provides one site where you can access the information you need for your Home Office, Small Business, and Enterprise CA products. At http://ca.com/support, you can access the following:

- Online and telephone contact information for technical assistance and customer services

- Information about user communities and forums

- Product and documentation downloads

- CA Support policies and guidelines

- Other helpful resources appropriate for your product

Provide Feedback

If you have comments or questions about CA product documentation, you can send a message to techpubs@ca.com.

If you would like to provide feedback about CA product documentation, complete our short customer survey, which is also available on the CA support website, found at http://ca.com/support.

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